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Setting the user's username for live chat

You can set any User Registration Field (except their password!) as the user's username within the chat window. To do this:

  • Navigate to the Dashboard 
  • Select Interaction 
  • Choose the Chat tab near the top of the page
  • Click the Chat Options button just below the tabs
  • Click the drop down for Chat Display Name and choose the desired option

Click the green Update button to save your changes.